Terms of Use

Jansen Electronics, a division of RFR, Inc. and its subsidaries and affiliates ("Seller") warrants its products to be free from defects in materials and workmanship under normal use for 12 months, unless otherwise stated, from the date of sale. Because Seller does not install or connect the product and because the product may be used in conjunction with products not manufactured by Seller, Seller can not guarantee the performance of the security system which uses the product. Seller's obligation and liability under this warranty is expressly limited to repairing or replacing, at Sellers option, within a reasonable time after the date of delivery, and any product not meeting the specifications.

SELLER MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED AND MAKES NO WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. IN NO CASE SHALL SELLER BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER.

Seller's obligation under this warranty shall not include any transportation charges or costs of installation or any liability for direct, indirect or consequential damages or delay. Seller does not represent that its products may not be compromised or circumvented by burglary, robbery, fire or otherwise: or that the product will in all cases provide adequate warning or guarantee that such will not occur or that there will be no personal injury or property loss as a result.

CONSEQUENTLY, SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS BASED ON A CLAIM THAT THE PRODUCT FAILS TO GIVE WARNING. HOWEVER, IF SELLER IS HELD LIABLE WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE ARISING UNDER THIS LIMITED WARRANTY OR OTHERWISE, REGARDLESS OF CAUSE OF ORIGIN, SELLER'S MAXIMUM LIABILITY SHALL NOT IN ANY CASE EXCEED THE PURCHASE PRICE OF THE PRODUCT, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST SELLER.

Jansen Electronics reserves the right to change descriptions, pricing and/or substitute products with like products. Jansen Electronics is also not responsible for typographical errors which sometimes do occur.

No employee or representative of Seller is authorized to change this warranty in any way or grant any other warranty.

WARNING: Your product should be tested at least once a day.

Any returns or refunds, for any reason, from Jansen Electronics require a return authorization number. Call 815-232-3093 to obtain an RA #. Packages will be refused and returned to sender if no RA # is written on outside of package. NO REFUNDS ON SHIPPING CHARGES!

Proof of purchase from an authorized dealer of Jansen Electronics must be provided for all warranty claims. Once items are received and inspected, Jansen Electronics will have the option to repair or replace the defective product. Any alteration of the units serial # or units purchased from unauthorized dealers will void any warranty. Any misuse, physical or liquid damage, modifications, or alterations to product will void warranty.

Jansen Electronics is not responsible for any refunds for products purchased from authorized dealers. Consumer must contact dealer directly for their return procedures.

Orders will only be shipped to US addresses.

Return procedures for 30 day money back guarantee policy for products purchased directly from Jansen Electronics:

  • Call for a Return Authorization Number (RA #) before sending the unit back 815-232-3093.
  • Products must be shipped back to Jansen Electronnics within 30 days from receipt of product(s).
  • Original receipt must accompany the product for refunds and warranty issues.
  • Customer is responsible for proper shipping, packaging, and insurance to Jansen Electronics.
  • Any misuse, physical damage, liquid damage, or alteration to product will void refund policy and warranty.
  • Dealers will use their own standard return/restock policies.
  • Minimum 20% restock fee will apply to merchandise returned in used condition.
  • Items returned for full credit/refund must be in like new saleable condition with all manuals, accessories, original packaging with no cosmetic damages (scratches, dents or cracks), modifications, physical or electrical damage, misuse of products, etc.